Delivery Terms

DELIVERY FEE

Delivery is free for an amount greater than $150 and delivery is chargeable for an amount less than $150. There is a delivery charge for the RSHB® FIRE product and the charge is communicated by our sales department prior to dispatch. The dimensions of the boxes are appropriate, and your items are properly protected.

DELIVERY DEADLINE

Online shopping orders are processed for shipping when the PayPal payment is confirmed. Delivery is usually completed within the same working day on Monday to Friday (excluding statutory holidays), and on the next working day for online shopping order done on a Saturday, Sunday or on a statutory holiday.

HB DISTRIBUTION is not liable for any delay in delivery attributable to the carriers and does not entitle the buyer to claim damages from HB DISTRIBUTION.

MULTIPLE SHIPPING ADRESSES

You can only indicate one shipping address per order. If you are shopping for people with different addresses, you must make a separate order for each address.

CARRIER USED

HB DISTRIBUTION exclusively uses external courier services (“Carrier”) that are stand-alone entities and have no connection to HB DISTRIBUTION. Deliveries shall be made to the address indicated by the purchaser which may only be within the agreed geographical area;

Quebec province : Dicom

All other Canadian provinces : Purolator

United States : UPS

SHIPPING AND HANDLING

All items purchased through the winderrshb.com website are subject to a shipping contract, which means that HB Distribution assumes the risk for the loss of ordered items as soon as we give them to the carrier. Ownership of these articles is transferred to you when you take possession of the parcel at the destination.

When returning or exchanging items by mail, HB Distribution assumes the risk for the loss of the returned items as soon as you return the parcel to an agreed carrier according to the guidelines detailed in the Return Policy below. Ownership of these articles is then transferred to HB Distribution when the agreed carrier takes possession of the parcel. In the event that instructions detailed in the Return Policy are not followed, you assume the risk for the loss until we receive the package at which time HB Distribution will take possession of the said merchandise.

TRACKING YOUR ORDER

When your online order is shipped, HB DISTRIBUTION will send a message to the e-mail address you provided during your online purchase order. It will confirm that your order has left our premises and give you the tracking number so you can follow the delivery of your package. Regardless of the delivery method chosen, HB Distribution send you a link to track your package online.

PAYMENT

ACCEPTED METHOD OF PAYMENT

The winderrshb.com website accepts the following methods of payment online:

• PayPal
• you can pay with your credit card if you don’t have a PayPal account.

SALES TAX

HB Distribution applies the sales tax on products ordered through this website. The applicable sales tax on an order depends on the delivery address of the order. 

ONLINE SHOPPING RECEIPT

Your purchase receipt will be given within your PayPal account.

CONTACT US

For any questions or comments about the online purchasing conditions detailed on this website, please contact us via:

HB Distribution
210, Lucien Beauchamp
Dolbeau-Mistassini, Quebec
Canada
G8L 6H2

Tel : +1 418 218-1376
fax : +1 418 239-0373
sales@winderrshb.com